FAQ
Frequently Asked Questions
1. Registration & Badges
Where do I pick up my badge?
Registration is located on the 2nd Floor West Side. Please bring
a valid government-issued photo ID if required (Media pass, etc) and your QR code confirmation
(digital or printed).
Do you sell single-day badges?
I bought a badge but can’t make it. Can I get a refund?
I bought a badge but can’t make it. Can I get a refund?
Is the convention all-ages?
Yes! Arise Con is a family-friendly event. However, please note that
any programming labeled “18+” will require an 18+ stamp for entry. Stamps will be given at Registration. No
exceptions.
2. Venue Food & Location (Tuscany Suites & Casino)
Is there a fee for parking?
Can I bring outside food and drinks?
The Tuscany Suites & Casino strictly prohibits outside food and beverage within the convention center meeting rooms and common event areas. However,
every room at the Tuscany is a suite equipped with a refrigerator and coffee maker, so you are welcome to keep snacks and drinks in your hotel room. For dining, there are several on-site options including Marilyn’s Café and Tuscany Gardens. For more information on food and & beverages, Click here.
Is there an ATM on site?
Yes, there are several ATMs located throughout the property for your convenience.
3. Cosplay & Props
Can I wear my cosplay in the public areas?
Where is Prop Check?
I have a large prop; will it fit in the elevators?
4. Safety & Health
What is "Con Crud" and how do I avoid it?
What should I do if I feel unsafe or harassed? .
5. Programming & Guests
How do I find the schedule?
Can I take photos during panels?
How do I get an autograph from a Voice Actor?
Will the rooms be cleared between panels?
6. Miscellaneous
Q: Is there a Lost and Found?
Yes, the Information Desk serves as the primary Lost and Found during convention hours. After the convention ends on Sunday, all unclaimed items will be turned over to the Hotel/Venue Security department.